Contact Us

Questions, corrections or feedback about the content of this site are always welcome. The fastest and most reliable way to reach the editorial team is by email: [email protected]. We read every message and usually reply within two to three business days.

What to contact us about

We are glad to hear from you if you have found a factual error or an outdated figure on any page — for example a bonus percentage, wagering requirement or payment method that no longer matches the operator's current terms. We also welcome general feedback on the reviews, suggestions for topics you would like covered in more depth, and questions about our testing methodology. If you represent a media outlet or an industry organisation and want to discuss our content, use the same address and we will route your message to the right person.

To help us answer quickly, please mention the page you are writing about and, where relevant, the section or figure in question. Screenshots are helpful but not required. Messages can be sent in English at any time; we aim to acknowledge complex queries even when a full answer takes longer to prepare.

What we cannot help with

Please note that this is an independent review site, not the casino itself. We have no access to player accounts and no ability to act on the operator's systems. That means we cannot help with deposits or withdrawals, bonus crediting or bonus disputes, account verification (KYC) documents, password resets, blocked or self-excluded accounts, or complaints about specific game rounds. Any message about these topics can only receive one answer from us: contact the operator directly.

For all account-related questions, reach the SpinEmpire support team through the live chat on the casino's own website — it is available around the clock — or through the contact options listed in the casino's help section. The operator's support agents are the only people who can view your account history and resolve payment or bonus issues.

Corrections policy

If a reader points out a genuine error, we verify it against the operator's live terms and correct the page as soon as the check is complete. We would rather fix a mistake within days than let an inaccurate figure mislead the next visitor, so do not hesitate to write — even about small details.